Privacy Policy

(“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Company name (if applicable)
Email address
Telephone number
Mailing address
Information submitted through contact forms
Information provided when requesting estimates, scheduling services, or contacting us

If online payments are accepted, payment information may be collected and processed through secure third-party payment processors. We do not store complete credit card information on our website.

Information Automatically Collected

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring website
General usage statistics

This information helps us improve our website, understand visitor activity, diagnose technical issues, and enhance the user experience.

Website Analytics

Our website may use Google Analytics 4 (GA4) to help us understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages viewed
Time spent on pages
Device and browser information
Approximate geographic location
Website interactions

This information is used solely to analyze website performance and improve our website and services.

Google Tag Manager

Our website may use Google Tag Manager (GTM) to manage and deploy website tags and scripts.

Google Tag Manager does not collect personal information itself but facilitates the operation of other services used on the website.

Google Maps

Our website may use Google Maps to display our business location, service area, and provide directions. When you interact with an embedded Google Map, Google may collect certain technical information, including your IP address and usage information, in accordance with Google’s Privacy Policy.

Embedded Content

Our website may include embedded content such as videos, maps, or other media provided by third-party services. These services may collect information about your interaction with embedded content in accordance with their own privacy policies.

Cookies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic.

Cookies may include:

Essential cookies required for website operation
Functional cookies that improve website usability
Analytics cookies used to better understand website performance

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Contact Forms

When you complete a contact form on our website, we collect the information you voluntarily provide so we can:

Respond to your inquiry
Prepare estimates or quotations
Schedule services
Provide customer support
Communicate regarding requested services

We only collect information reasonably necessary to respond to your request. By submitting a contact form, you acknowledge that you have reviewed this Privacy Policy and consent to the collection and use of your information for the purpose of responding to your inquiry.

Customer Relationship Management (CRM)

Information submitted through our website may be securely stored within a Customer Relationship Management (CRM) system to assist with:

Customer communications
Appointment scheduling
Lead management
Customer service
Follow-up regarding requested services

We use appropriate safeguards to protect information stored within these systems.

Third-Party Services

Our website may utilize trusted third-party service providers to operate and improve our website and business operations.

Depending on the features and services available on this website, third-party service providers may include:

Google Analytics
Google Tag Manager
Website hosting providers
Customer Relationship Management (CRM) systems
Email communication services
Mapping services
Embedded video services

These providers may process information solely for the services they provide on our behalf.

We do not sell your personal information to third parties.

Information Sharing

We may share information only when necessary to:

Respond to your requests
Provide requested services
Operate our website
Comply with applicable laws
Protect our legal rights
Prevent fraud or security threats

We do not sell or rent personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect.

While no method of internet transmission or electronic storage is completely secure, we strive to use commercially reasonable measures to protect your information.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending upon the type of information collected and applicable legal requirements. We may retain information for longer periods where required or permitted by applicable law.

Your Privacy Rights

Depending upon your state of residence and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information regarding how your information is used
Exercise applicable privacy rights provided under state law

To submit a privacy-related request, please contact us using the information below.

California Residents

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

California residents may request information regarding:

Categories of personal information collected
Categories of information disclosed
Categories of third parties with whom information is shared
Requests to access or delete personal information, subject to applicable exceptions

Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites operated by others. We encourage users to review the privacy policies of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will revise the “Last Updated” date shown at the top of this page.

Your continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

San Diego Elevator & Lift

619-879-2272
brandon@sdelevatorlifts.com
accounting@sdelevatorlifts.com